The management of retail chains, pharmacies, gas stations, banks, mobile phone outlets, restaurants and many other business organizations got closely engaged in the development of programs for assessing and improving the quality of service, making the work of people called “mystery shopper” so demanded.
Mystery shoppers is an army of invisible assistants for any client-oriented business.
No special skills are needed to perform this work, but there are certain requirements that must be met by the person applying for this vacancy.
Fineness of observation
Sense of responsibility
Susceptibility to service